FAQ

Have questions?

We’ve answered the most common ones below

Still need help? Reach out to us anytime at support@heragain.co. We’ve got you.

GENERAL

What is Her Again?

Her Again is a 360° lifestyle empowerment brand helping women become their most confident, grounded, and powerful selves — emotionally, financially, physically, and spiritually. We create digital and physical tools like journals, trackers, and planners designed to support your personal glow-up in every area of life.

Who is Her Again for?

Our tools are made for women at all stages of reinvention — whether you're navigating heartbreak, burnout, a career pivot, or simply ready to reconnect with your power and identity. If you're looking for practical, structured, science-backed support — you're in the right place.

Are all your products digital?

Right now, our products are available in beautifully designed, instantly downloadable digital formats (PDFs). Physical formats are coming soon — sign up to our email list to be first to know when they drop.

Do I need to be in a breakup to use your products?

Nope. While some of our tools (like The Divorce Recovery Journal) are designed for emotional clarity, many support career growth, money mindset, wellness, identity, confidence, and more. Start wherever you are — this is about becoming Her Again in every area of life.

OUR PRODUCTS

Are your journals hard to use? What if I’ve never journaled before?

We design every product to be easy, structured, and beginner-friendly. No guesswork. No “what do I write?” panic. Just follow the prompts — you'll be surprised how fast it clicks.

How much time do I need per day?

Most of our tools are built for real life. 10 minutes a day is enough to start seeing change — emotionally, mentally, or practically.

Can I use your products on my phone or tablet?

Yes. All products are compatible with mobile devices, tablets, or laptops using any free PDF reader (like Adobe Acrobat, Xodo, or Goodnotes). You can also print them if you prefer writing by hand.

Do I need internet or a login to use them?

Nope. Once you download your product, it's yours to keep. No login, no app, no tracking — just you and your glow-up.

DOWNLOADING YOUR PURCHASE

How do I access my purchase?

Once your payment is complete, you’ll get an instant email with a secure download link. Your files are yours to keep, and you can use them on any compatible device.

I didn’t get my download. What should I do?

First, check your spam or promotions folder. If it’s still missing, email us at support@heragain.co — we’ll sort it out quickly.

Opening PDFs on Your Device - iPhone/iPad

iPhone/iPad:

  • Adobe Acrobat Reader (best for fillable PDFs)
  • Xodo PDF Reader (great mobile experience)
  • Apple Books (built-in, simple to use)
  • GoodNotes 5 (for handwriting with Apple Pencil)
  • Notability (combines typing and handwriting)
  • Files app (tap to open with any PDF app)

Opening PDFs on Your Device - Android Phone/Tablet

Android Phone/Tablet:

  • Adobe Acrobat Reader (most reliable for fillable forms)
  • Xodo PDF Reader (excellent for mobile)
  • Google Drive (upload and open there)
  • Microsoft OneDrive (cloud-based editing)
  • Foxit PDF Reader (lightweight option)

Opening PDFs on Your Device - Computer

Computer:

  • Mac: Preview (built-in), Adobe Acrobat, PDF Expert
  • Windows: Adobe Acrobat Reader, Microsoft Edge, Foxit Reader
  • Chromebook: Google Drive, Adobe online
  • Any computer: Upload to Google Drive, Dropbox, or OneDrive

Opening PDFs on Your Device - Web Browser (no download needed):

Web Browser (no download needed):

  • Google Drive (upload file, opens automatically)
  • OneDrive (Microsoft's cloud storage)
  • Dropbox (cloud storage with PDF viewer)
  • Adobe online (acrobat.adobe.com)

Understanding Product Types

Fillable Products (journals, templates, trackers):

  • Can type directly into text boxes and form fields
  • Work best with Adobe Acrobat Reader
  • Save automatically as you type in most apps

Guide/Workbook Products (reading materials):

  • Read-only PDFs for learning and reference
  • Print sections you want to work through with pen and paper
  • Great for highlighting and taking notes

Printing Your Products

Print on A4 paper (or US Letter in the US)

Use color printing for the best experience

Print all pages at once or just sections you need

Consider binding with rings, folders, or spiral binding

Common Issues & Solutions

Can't Type in the Text Boxes?

  • Try Adobe Acrobat Reader (works best for fillable PDFs)
  • Upload to Google Drive and edit there
  • Make sure the file downloaded completely
  • Check that you're clicking in the actual text box areas

Text Too Small on Phone?

  • Pinch to zoom in before typing
  • Turn phone sideways (landscape mode)
  • Try using a tablet or computer for easier typing

Not Saving Your Answers?

  • Most apps save automatically when you type
  • Manually save before closing (tap save icon)
  • Back up to cloud storage (Google Drive, iCloud, or Dropbox)
  • Email yourself a copy for extra backup

App Won't Open the File?

  • Try a different PDF app from the list above
  • Make sure you have enough storage space
  • Restart your device and try again

Printing Issues?

  • Check paper size is set to A4 or US Letter
  • Make sure you have enough ink
  • Print one test page first
  • Try printing from a computer instead of phone

Want to Start Over?

  • Download a fresh copy from your original email
  • Or clear the fields and begin again - no shame in restarting!

Getting the Most from Your Products

Pro Tips for Success

Digital Users:

  • Use the same app every day for consistency
  • Find a quiet, private space for working
  • Use voice-to-text if typing feels difficult
  • Save multiple versions if you want to come back and edit

Print Users:

  • Use a good pen (gel pens work great)
  • Keep your materials somewhere private and safe
  • Don't worry about neat handwriting - this is for you
  • Consider using a special notebook or folder

Any Method:

  • Don't worry about perfect words or grammar
  • It's okay to feel emotional while working
  • Take breaks if you need them
  • Remember: there's no wrong way to heal

RETURNS & SUPPORT

Can I get a refund?

Because our products are digital and delivered instantly, all sales are final. But if there’s any issue with your access or download, email us — we’ll help you get sorted. Full return policy here.

Do you offer customer support?

Yes. We’re a small but committed team. If you need help, have a question, or just want to share your experience, email us at support@heragain.co — we read everything.